Privacy policy

At 888ladiescasinouk.co.uk, privacy information for 888 Ladies concerns the personal details used in the brand's gambling service, the reasons for processing them and the choices available to account holders. Questions concerning 888ladiescasinouk.co.uk can be sent to [email protected]. Requests about an 888 Ladies player account belong with the brand's support team.

Information connected with an account

888 Ladies account registration involves identity and contact details, including a name, birth details, address and email. Depending on the checks required, occupation, evidence of identity and information about the origin of funds may also be collected. Some features require a copy of government identification.

Account records include deposits, withdrawals, balances, wagers, bonuses and winnings. Payment details are collected to carry out financial transactions. Gambling patterns may also be examined for signs of harm or addiction as part of safer gambling responsibilities and legal requirements.

Information supplied voluntarily through messages, chat or surveys can form part of the account relationship. External providers may supply credit history, financial information and evidence used for identity checks or fraud prevention. Support calls may be monitored or recorded for training, security and customer service.

Reasons for using information

Processing supports account administration, payment handling and delivery of the gambling service. It also enables responses to enquiries, investigation of disputes, prevention of unlawful activity and compliance with licensing obligations. Usage analysis can help improve the service and adapt it to player preferences.

The legal grounds include contractual necessity, legal duties and legitimate interests. The legitimate interests basis is subject to the person's interests, freedoms and rights not being prejudiced. Some processing instead depends on consent, which can be withdrawn in writing.

Withdrawal of consent does not automatically end every use of information. Processing may continue where another applicable basis remains, such as a contractual requirement, a legal obligation or a legitimate interest.

Marketing preferences

Promotional communications may concern the gambling service, other group companies or marketing partners. Personal details are used for these purposes where there is a legitimate interest or affirmative consent.

Marketing preferences can be changed through the instructions in a promotional message, through My Account or by contacting brand support. Service notifications may continue after marketing messages have been declined. Advertising preferences on external social platforms are controlled through those platforms, while mobile application notifications are managed in device settings.

Sharing and safeguards

Information may be shared with group companies, game suppliers, payment providers, verification services, credit agencies and professional advisers. Regulators, law enforcement bodies and gambling support organisations may also receive information for the purposes covered by the privacy arrangements. Disclosure is limited to what the particular purpose requires.

Where a customer meets the criteria for GamProtect, personal information is shared with that scheme and then with participating gambling businesses where the customer holds accounts. This is intended to protect customers at the highest risk of harm.

Necessary international transfers may place information outside the European Economic Area, where legal protections can differ. Protective measures include contractual safeguards or recognised adequacy arrangements. Physical and technological security measures are used, but prevention of every unauthorised access is not guaranteed.

Retention and privacy requests

Account information is retained while an account remains active. Further retention must be strictly necessary for legal or contractual obligations, or legitimate interests such as fraud prevention, safer gambling, record keeping and handling disputes.

Players may request access, correction, deletion or limits on further processing. They may also request a machine readable copy of information they supplied, object to processing or withdraw consent where consent is the relevant basis.

Protection against decisions made solely through automated processing applies where those decisions have legal or similarly significant effects, subject to exceptions for contractual necessity or explicit consent. These rights remain subject to applicable legal requirements, including reporting and record retention duties. Corrections may be limited where records must legally remain in their original form.